PRIVACY POLICY

Dear valued customer,

this Privacy Policy (hereinafter – “Policy”) will answer the most important questions about how we collect, use and store information about you whenever you are visiting https://getcoverlastic.com (hereinafter – “Website”) or making a purchase on the Website. This information is important to you, thus we recommend that you read this Policy carefully before using the Website.

This Policy may be amended from time to time. You can always find the most recent version of this Policy on the Website.

  1. WHO IS RESPONSIBLE FOR HANDLING YOUR PERSONAL DATA

We are: UAB Ekomlita, trading as Coverlastic;

Our identification number is: 305049890

Our address for correspondence related to this policy is: K. Donelaicio 60, LT-44248, Kaunas, Lithuania

Our e-mail address: [email protected] 

Our telephone number is: +43 7200 22712

  1. Which information and why we collect about you?
Why do you collect information about me? Which information do you collect about me? Why are you legally allowed to collect my information? How long do you keep information about me?
2.1. For processing your purchase requests on our web shop, receiving payments and delivering purchased goods; First name, last name, delivery address, telephone number, email address, information about your paid purchase price and currency, your credit card brand, type, BIN number and credit card issuer country. We conclude and execute a contract with you (Art.  6 (1) (b) of the General Data Protection Regulation - GDPR) 1 year after you make a purchase on our website
2.2. To ensure security of our website and  continuously improve it for you – where you visit our website IP address or other device address or ID, web browser and/or device type, hardware and software settings and configurations, the web pages or sites that you visit just before or just after visiting the Site, the pages you view on the Site, your actions on the Site, and the dates and times that you visit, access, or use the Services. When you use the Site on a mobile device, we may also collect the physical location of your device by, for example, using satellite, cell phone tower or wireless local area network signals. We have a legitimate interest (to ensure security of our website) (Art. 6 (1) (f) of the GDPR) 1 month after you visit our website
2.3. To manage our accounts on social media - where you interact with us via our social media accounts Name and surname, e-mail address, gender, country, picture, message, time and date the message was received, content of the message, message attachments, response to the message, time of response to the message, information about Company’s rating, comments on a post, post shares, information about post reactions. You agreed to that (Art. 6 (1) (a) of the GDPR) 10 years
2.4. To handle queries, requests and complaints submitted by you – where you submit one First name, last name, e-mail address, country, telephone number, subject of your inquiry, date of your inquiry, content of your inquiry, attachments to your inquiry, reply to your inquiry You agreed to that (Art. 6 (1) (a) of the GDPR)

We have a legitimate interest to do that (to handle your queries) (Art. 6 (1) (f) of the GDPR)
10 years from the moment your last inquiry was received  
2.5. To contact you in case of unfinished order, or when your order or payment was not successfully processed due to technical errors First name, last name, email, telephone number, contents of the abandoned cart We conclude and execute a contract with you (Art. 6 (1) (b) of the GDPR)

We have a legitimate interest to do that (to process orders and payments) (Art. 6 (1) (f) of the GDPR)
1 month after unsuccessful purchase order is placed on the Website
2.6. To protect our rights and interests for legal reasons Information listed under Paragraph 3.1 above, documents and attachments sent to you, documents and attachments submitted by you, procedural documents, court rulings, resolutions, decisions We have a legitimate interest (to defend Company's rights in legal proceedings) (Art. 6 (1) (f) of the GDPR) 10 years following the termination or your account with our website or, in case legal processes were initiated, following termination of such legal processes
If the case arises - information about criminal offenses and convictions Data is necessary for the establishment, exercise or defense of legal claims (Art. 9 (2) (f) of the GDPR)
  1. Which information you have to provide us with and why

Please refer to Section 2 above - you have to provide us with the information which we need to process your purchase requests that you submit on the Website, as well as to handle your inquiries, requests, claims, etc. In case you do not provide us with this information, we will not be able to sell our goods to you and provide you other benefits that you would get as our user.

  1. WHAT DO WE DO WITH YOUR INFORMATION

We use your information for the purposes specified in Section 2 above. These are the main group of actions that we do with your personal information:

(a) We use your information to process your purchase request and deliver your ordered products;

(b) We may use your information to send you marketing and promotional materials of similar products that you have already purchased something from us;

(c) We may use your information to contact you from time to time to inform you about discounts, specials deals, or offers, or to provide general information about our products and services, if you have agreed to that or if your local laws allows us to do that without your express consent;

(d) We may transfer your personal information to third parties that are our service providers or business partners, when that is needed for fulfilling your orders, or when that is necessary for protecting our rights.

  1. WHEN WE MAY CONTACT YOU AND WHY

We may use your contact information (telephone number and/or email) if we need to clarify any details of your order or delivery, also when we were unable to successfully process your order or payment. By agreeing with this Privacy Policy you agree that we may call you by provided phone number or send you a text message or an email if your order was unsuccessful due to technical issues or payment processing errors. In such case we may contact you in order to help you with fulfilling the order or finalizing payment.

  1. SHARING YOUR PERSONAL INFORMATION

6.1. For reasons specified in Section 2 of this Policy and where necessary and permitted by law we may share your personal information with the following subjects:

(a) Financial institutions that handle payment processing and banks to which your paid amounts are transferred for us;

(b) attorneys, attorney's assistants, notaries, bailiffs, auditors, consultants, IT service providers, electronic communications service providers, insurance companies, archiving services, and other subjects that provide services to the Company;

(c) courts, law enforcement, and other state institutions, when we are required by law to do so, or if you violate this Policy or Terms of Service of the Website;

(d) third party partners to verify your identity in connection with your use of certain aspects of the Website;

(e) Our marketing partners to deliver you with personalized marketing content;

(f) Our shipping services partners to deliver your purchases to you;

(g) Our Website online store management system service provider (Shopify Inc.);

(h) Analytical tools service providers (such as Google Analytics).

6.2. The third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies for the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.

6.3. The list of third-party providers that we may disclose your personal data to and who may be acting as data processors are as follows:

Third-party legal name Company details Reason for disclosure of information
Paysafe Financial Services Ltd. Limited liability company incorporated in England and Wales, company No. 04478861, financial institution No. 900015, registered office address Floor 27 25 Canada Square, London, England, telephone No. +4402036972413 This company is a financial institution that provides payment processing services. The personal data is disclosed for the purposes specified in Par. 2.1. of this Policy
Swedbank, AB Limited liability corporation incorporated in Lithuania, company No. 112029651, financial institution No. LB000298, registered office address Konstitucijos pr. 20A, LT-03502 Vilnius, Lithuania, telephone No. +370 5 2684444 This company is a financial institution (bank) that the Company uses for receiving payments from you via our payment processor for the purpose referred to under Par. 3.1. above
Klarna Bank AB (publ) financial institution registered with the Swedish companies register under the registration number 556737-0431 and with main office located at Sveavägen 46, 111 34 Stockholm, Sweden, telephone No. 0808 189 3333 This company is used for processing payments that we receive from you for the purpose referred to under Par. 3.1. above
UAB Ismanioji logistika a limited liability company incorporated in Lithuania, company No. 304751937, registered office address Savanorių pr. 176, Vilnius LT-03154, Lithuania, telephone No. +370 672 88584 This company is used as a fulfilment center which the Company uses for distribution and delivery of the purchased goods as referred to Par. 3.1. above
Shenzen Lansil Trading Ltd. a limited liability company, incorporated in People Republic of China, address 405, 4th Floor, building 8, Fulongte industrial area, Dalang street, post code: 518109, Shenzen City This company is used as a warehouse and a fulfilment center which the Company uses for distribution and delivery of the purchased goods as referred to Par. 3.1. above

6.1. TRANSFERRING DATA OUTSIDE OF EUROPEAN UNION

In most cases personal data are processed and transmitted in the territory of the European Union and the European Economic Area, however sometimes it is necessary for us to transfer your shipping details to one of our warehouses and/or fulfilment centers that are located outside European Union (i.e. Canada, US and China). We always make sure to have appropriate agreements covering data processing provisions and we perform regular audits to make sure that the third parties, located outside of the EU, are following GDPR rules.

Also, when transferring your personal data to US based service providers, we make sure that such third parties are compliant with EU-U.S. Privacy Shield Framework.

  1. YOUR RIGHTS

GDPR and other laws provide you with certain rights, procedures for implementation of and exceptions to these rights. When allowed by law, you can:

(a) Submit a request for confirmation that the Company is processing the data related to you. If the Company process the data related to you, request access to the data processed and related information;

(b) Submit a request to correct inaccurate or incorrect information used or to supplement it when it is not complete;

(c) Submit a request to delete the information we have about you if we use it illegally;

(d) Submit a request to restrict the processing of your information – if you dispute the accuracy of the data or object to the processing of the data, if you do not accept that your data would be deleted which was illegally processed, or if you need the data to claim, execute or defend legal claims;

(e) Object to collection, use and storage of your information at our Company – when we process data based on the Company's legal and / or third party interests;

(f) Submit a request to transfer (receive) the data that you provided to us under the contract or giving the consent and which we process by automated means, generally using electronic form;

(g) To withdraw any consents given to us regarding information used about you - when we use the data based on your consent;

(h) To lodge a complaint with a supervisory authority and seek a judicial remedy.

  1. COOKIES

We use Cookies, that are small text files that are stored by your browser on your device (e.g. computer, mobile phone, tablet) when you browse websites. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. They are widely used in order to make websites work or work in a better, more efficient way. In this policy, we refer to all of these technologies as cookies.

Our website contains cookies specified in the table below:

Cookie Name Cookie Description Cookie Expiry
Strictly Necessary & Statistics Cookies
_ga This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. 2 years
_gat This cookie is used b y Google Analytics to throttle request rate. 1 day
_gid This cookie stores and update a unique value for each page visited and is used to count and track page views. 1 day
__cfruid Cookie associated with sites using CloudFlare, used to identify trusted web traffic. During your session only
XSRF-TOKEN This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks. 1 day
omnisendAnonymousID This cookie is used to encrypt and contain visitor data - This is necessary for the security of the user data. 1 year
enence_session This is used to hold information about your current visit with us. This cookie is essential to the functionality of the site. While visiting the website only
c This cookie is used in order to detect spam and improve the web site's security. Does not store visitor specific data. 2 years
soundestID This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. While visiting the website only
soundtest-views Assigns a specific ID to the visitor - This allows the website to determine the number of specific user-visits for analysis and statistics. While visiting the website only
Marketing Cookies
ads/ga-audiences This cookie is used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across web sites. While visiting the website only
REST/webTracking/v1/event This cookie measures the efficiency of the web site’s marketing. The cookie is used to measure the conversion rate between website marketing and telephone response. While visiting the website only
Targeting Cookies
_gat_gtag_UA_136786017_1 This cookie is part of Google Analytics and is used to limit requests (throttle request rate). 1 minute
  1. MANAGING COOKIES

You can configure your browser to decline some or all cookies or to ask for your permission before accepting them. Please note that by deleting cookies or disabling future cookies you may be unable to access certain areas or features of our website. For information on how to adjust or change your browser settings, visit www.aboutcookies.org or www.allaboutcookies.org.

For the information on, policy and control options for the third party cookies, please read cookie policies of such third parties.

  1. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

  1. Klarna Checkout?

We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Klarna Checkout Switzerland:

In order to be able to offer you Klarna’s payment options and to assess whether you qualify for their payment options and to tailor the payment options for you, we might in the checkout pass your personal data in the form of contact and order details to Klarna and Billpay. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s [de, fr, it, en versions] and Billpay’s [de, fr, it, en versions] privacy notices.

  1. QUESTIONS AND CONTACT INFORMATION

If you have any questions, inquiries, requests, or complaints regarding our use of your personal information, please contact our customer support at: [email protected]; or call us by phone: +43 7200 22712

Last Edited on 2021-07-01